Abbey Wood Surgery

We are open 8am – 6.30pm Monday to Friday

Violent or abusive behaviour

We aim to treat our patients courteously at all times, and expect our patients to treat staff, visitors and other patients in a similarly respectful way.

We strongly support the NHS  Zero Tolerance Policy towards Aggressive, Abusive, Racist, Homophobic, Threatening language or behaviour either in person, on the telephone, via Social media or written correspondence including emails and text messages.

We issue written warnings to patients who behave in this manner. If the behaviour persists despite a warning, or we feel the Dr/Patient relationship has irrevocably broken down, then we will then exercise our right to take action to have the patient removed, immediately if necessary, from our list of patients.

All instances of physical abuse by a patient or their relatives, or  any form of criminal damage will be reported to the police and this will lead to immediate removal from our Practice List

In extreme cases we may summon the police to remove offenders from the practice premises

Date published: 10th October, 2014
Date last updated: 22nd February, 2024