Abbey Wood Surgery

020 8310 7066

Complaints policy

We try to provide a high standard of care and service to all our patients and are continually striving to improve our service. Any helpful suggestions are much appreciated and a suggestion box is located in the waiting area. However there may be times when you are not happy about something.

We hope you will feel free to discuss your concerns with the member of staff directly involved, or with the Practice Manager or one of the Doctors. This is better done sooner rather than later and we hope that you will be satisifed after talking to us

Information on our complaints procedure is available from reception.

Complaints should be addressed to : Mrs Tara Bolton, Practice Manager, Abbey Wood Surgery.

Aletrnatively you may ask for an appointment with Mrs Bolton to discuss your concerns. She will explain the complaints procedure to you and ensure that your concerns are dealt with promptly

If a complaint is regarding a child under 16 years old , unless there are specific reasons, you will need to be the Legal Guardian (proof will be required) or the Parent to make a complaint.

Informal complaints, also known as verbal complaints, will be dealt with by the Practice Manager or Secretary, if the Manager is on holiday. There may be circumstances in which the Manager is unable to deal with your complaint immediately and they will make an appointment to see you within 48 hours.

Patients who have a comment or complaint about a GP, which cannot be resolved locally with the practice manager, can contact NHS England using the details below.
NHS England
PO Box 16738
Redditch B97 9PT
Tel: 0300 311 22 33
email: england.contactus@nhs.net

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