PALS – (Patient Advice and Liaison Service) can help resolve concerns or problems in the NHS, call 0800 1699 928 between 9.30 and 5pm, Monday to Friday.
London Independent Health Complaints Advocacy Services (IHCAS) can also be contacted to help resolve concerns. Please contact them on 020 3553 5960; via text to 81025 by sending the word ‘pohwer’; by email to: LondonIHCAS@pohwer.net or in writing to: London IHCAS Advocacy Hub, POhWER, Hertlands House, Stevenage, Hertfordshire SG1 3EE
Both services can also provide information about the NHS complaints procedure
